Multilingual customer service, delivered locally.
15 languages. A footprint in 20 countries. Local people, and AI trained in local languages, who understand your customers, not just their words.
Local teams across Europe, Asia, the Middle East, Africa and the Americas.
Europe 11
Spain, Portugal, France, Italy, Germany, Netherlands, Poland, Czech Republic, Slovakia, Hungary, Bosnia and Herzegovina
Asia 3
China, Japan, South Korea
Middle East and Africa 2
UAE (Dubai), Morocco
Americas 4
USA, Mexico, Guatemala, Brazil
Languages
- Spanish
- French
- Italian
- Portuguese
- German
- Dutch
- Polish
- Czech
- Slovak
- Hungarian
- Bosnian
- Arabic
- Chinese
- Japanese
- Korean
Local means more than language.
Translating the words is the easy part. Customers in every market expect service that feels local: the right tone, the right channels and the right idea of what "sorted" means. Here's how that can differ between two customers with the same problem.
A customer in Germany
A customer in Japan
Direct, clear and to the point. Formal "Sie" until the customer invites otherwise.
Polite and respectful, using honorific language (keigo). Never blunt.
Accuracy, clear process and strict care with personal data.
Taking ownership, a sincere apology when something goes wrong, and attention to every detail.
Email and phone, with written confirmation of what was agreed.
Messaging apps like LINE alongside email and phone.
Fixed correctly the first time, exactly as promised.
Fixed, with care shown throughout, and nothing left for the customer to chase.
Every customer is different. These are typical expectations our local teams plan for.
Local people, above the AI.
Our AI handles speed and volume in every language we deliver. We train it in each local language, on local phrasing, tone and expectations, not translated English. Our local people sit above it. They set the standard, check the work and step in when it matters.
Lead the service. Nuance, escalations and anything sensitive.
In each language, not translated English. Cover across time zones.
Every language measured against the customer's goal.
- Outsource one language or many.
- Works in the tools you already use.
Multilingual customer support, answered.
What is multilingual customer service?
Customer service delivered in your customers' own languages, by phone, email, chat and messaging. Done well, it also matches local tone, channels and expectations, not just the words.
Which languages do you support?
We deliver customer service in Spanish, French, Italian, Portuguese, German, Dutch, Polish, Czech, Slovak, Hungarian, Bosnian, Arabic, Chinese, Japanese and Korean, as well as English.
Where are your teams?
We have a footprint in 20 countries: Spain, Portugal, France, Italy, Germany, the Netherlands, Poland, the Czech Republic, Slovakia, Hungary, Bosnia and Herzegovina, China, Japan, South Korea, the United Arab Emirates (Dubai), Morocco, the USA, Mexico, Guatemala and Brazil.
Is local language customer service different from translation?
Yes. Translation changes the words. Local service gets the tone, the channels and the idea of a good resolution right for each market. A customer in Germany and a customer in Japan expect different things from the same fix.
Can you outsource a single language or market?
Yes. Start with one language or one market, then add more as you grow. Every language runs to the same service standard.
Do you train AI in local languages?
Yes. We train our AI in each language we deliver, on local phrasing, tone and expectations, rather than translating from English. Local people sit above it, check its work and handle nuance, escalations and anything sensitive.
Do you use AI translation?
Yes, as part of one service with our people. AI helps with speed and cover across time zones. Local people handle nuance, escalations and anything sensitive.
Can you work with our existing customer service systems?
Yes. We work with all major customer service platforms, in your team's tools or ours.
Do you provide German, French or Spanish customer service outsourcing?
Yes. German, French, Spanish, Italian, Portuguese, Japanese and Arabic customer service are all part of our multilingual service, delivered with local knowledge of each market.
Are you hiring multilingual customer service people?
Yes. If you speak one of our languages and care about great service, email hello@neoswave.com with the language you speak and where you're based.
Need customer service in your customers' language?
Tell us your markets and languages. We'll show you how local people and locally trained AI would run your service.
Get local language supportSpeak one of our languages?
We're always looking for multilingual people who care about great service. Tell us your language and where you're based.
Get in touch